General Terms and Conditions of Sale of EIBENHOLZ GmbH – in the Everyday Fashion with Individual Protection division
Status 07/2025
1. Scope
1.1. These General Terms and Conditions of Sale (GTCS) apply to all deliveries and services of EIBENHOLZ GmbH (hereinafter: EIBENHOLZ) to its customers (hereinafter referred to as “Customer” or “Customers”). Customers within the meaning of these GTC are, unless otherwise stated, both consumers and entrepreneurs. A consumer within the meaning of these GTCS is any natural person with whom a legal transaction is concluded for a purpose that cannot be attributed to either their commercial or independent professional activity. Entrepreneurs within the meaning of these GTC are entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) as well as legal entities under public law or special funds under public law.
1.2. These GTC shall apply in particular to contracts for the sale and/or delivery of movable goods (” Goods”), irrespective of whether EIBENHOLZ manufactures the Goods itself or purchases them from suppliers (Sections 433, 650 BGB). Unless otherwise agreed, the GTC shall also apply to entrepreneurs in the version valid at the time of the Customer’s order or in any case in the version last communicated to the Customer in text form as a framework agreement for similar future contracts, without EIBENHOLZ having to refer to them again in each individual case.
1.3. These GTC shall apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the Customer shall only become part of the contract if and to the extent that EIBENHOLZ has expressly agreed to their validity. This requirement of consent shall apply in any case, for example even if EIBENHOLZ carries out the delivery to the Customer without reservation in the knowledge of the Customer’s GTC.
1.4. Individual agreements made with the Customer in individual cases (including collateral agreements, supplements and amendments) shall in any case take precedence over these GTCS. Subject to proof to the contrary, the content of such agreements shall be governed by a written contract or written confirmation from EIBENHOLZ.
1.5. Legally relevant declarations and notifications by the Customer in relation to the contract (in particular the setting of deadlines, notification of defects, withdrawal or reduction) must be made in writing, i.e. in written or text form (e.g. letter, e-mail).
2.Conclusion of Contract
2.1 Our offers are subject to change and non-binding. This shall also apply if we have provided the Customer with catalogs, other product descriptions or documents – also in electronic form.
2.2 Orders can be placed in writing, via the Internet or by telephone. The order of the Goods by the Customer is deemed to be a binding contractual offer. Unless otherwise stated in the order , we are entitled to accept this contractual offer within two weeks of its receipt by us.
2.3 Acceptance can be declared either in writing (e.g. by order confirmation) or implicitly, e.g. by delivery of the Goods to the Customer.
3.Prices
3.1 The prices quoted are in euros (EUR). Unless otherwise agreed in individual cases, our current prices at the time of conclusion of the contract shall apply. For consumers, the prices include the statutory value added tax; for entrepreneurs, the prices exclude the statutory value added tax. This is shown at the legally applicable rate.
3.2 The prices apply ex place of fulfillment excluding packaging, insurance and shipping.
3.3 We reserve the right to change our prices in line with the development of our cost price if costs (e.g. prices for raw materials, delivered materials or freight) or taxes (e.g. VAT) are reduced or increased after conclusion of the contract. If the Customer is a consumer, the above provision shall only apply if there are more than four months between conclusion of the contract and delivery or provision of the service. Should the price increase by more than 3%, the Customer shall be entitled to withdraw from the contract, irrespective of whether he is an entrepreneur or a consumer. This right must be exercised by written declaration to us within 7 days of written notification of the price adjustment.
4.Shipping Costs
4.1 Unless otherwise agreed, EIBENHOLZ shall be entitled to determine the type of shipment (in particular transport company, shipping route, packaging) itself. For delivery within Germany, EIBENHOLZ shall charge packaging, delivery and shipping costs in addition to the purchase price in the amount of the price list currently published by the respective shipping company. These costs shall be calculated on the basis of the weight of the Goods to be shipped.
4.2 Shipping to other European countries and worldwide shipping is possible. Shipping costs and island surcharges will be communicated on request. For deliveries outside the EU countries, additional customs duties and fees apply. These costs for customs cleara nce and import are borne by the Customer.
5.Terms of Payment
5.1 The purchase price is to be paid without deduction before dispatch and delivery of the ordered Goods.
The purchase price is due and payable within 7 days of invoicing.
5.2 The Customer shall be in default upon expiry of the above payment deadline. During the period of default, interest shall be charged on our claim at the applicable statutory default interest rate. We
reserve the right to claim further damages caused by default. Our claim to commercial maturity interest (§ 353 HGB) against merchants remains unaffected.
5.3 The Customer shall only be entitled to set-off if EIBENHOLZ has expressly agreed to this in writing, the claim is undisputed or the counterclaims have been legally established. This shall not apply to counterclaims arising from the same contractual relationship.
5.4 If it becomes apparent after conclusion of the contract (e.g. through an application to open insolvency proceedings) that our payment claim is jeopardized by the Customer’s inability to pay, we shall be entitled to refuse performance in accordance with the statutory provisions and – if necessary after setting a deadline – to withdraw from the contract (Section 321 BGB). In the case of contracts for the manufacture of non-fungible Goods (custom-made products), we may declare our withdrawal immediately; the statutory provisions on the dispensability of setting a deadline shall remain unaffected.
5.5 Payment via the payment service provider PayPal and payment in advance are accepted as payment methods. If the invoice amount is paid via the online provider PayPal, registration is generally required, whereby registration must be carried out with the user’s personal access data. In addition, legitimization is required by confirming the payment instruction to the payment provider. There may be an exception for guest access. Further information on how to access the payment provider’s website will be provided during the order process. Please note that PayPal can currently only be offered if all Goods in the shopping cart are marked as “available for immediate delivery”.
5.6 If the invoice amount is to be paid in advance, the advance payment method must be selected in the order process. In the separate order confirmation, the account details and bank details are given. The amount to be transferred must be transferred to the ac count specified therein within ten days of receipt of the order confirmation. The Goods will not be dispatched until we have received the purchase price.
6.Terms of Delivery, Delay in Delivery, Delay in Acceptance
6.1. In the case of legal transactions with entrepreneurs, the dates and deadlines specified by EIBENHOLZ are non-binding, unless expressly agreed otherwise in writing. In the case of legal transactions with consumers, the binding delivery date shall be stated in the order confirmation. The order will be processed as soon as possible after receipt and will be forwarded to a transport company for shipment after receipt of full payment.
6.2. EIBENHOLZ shall be entitled to make partial deliveries and render partial services.
6.3. EIBENHOLZ reserves the right to deliver goods of equivalent quality and price in the event that the contractual Goods are not available. In this case, the Customer shall be informed by EIBENHOLZ prior to delivery. The Customer shall then have the right to withdraw from the contract. If it is not possible to provide goods of equivalent price and quality, EIBENHOLZ may withdraw from the
contract and need not provide the promised service. In this case, EIBENHOLZ undertakes to inform the Customer immediately of the non-availability and to reimburse any consideration already provided by the Customer without delay.
6.4. EIBENHOLZ shall not be liable for the impossibility or delays of its deliveries and services insofar as these circumstances are due to force majeure or other events unforeseeable at the time of conclusion of the contract for which EIBENHOLZ is not responsible (e.g. operational disruptions of any kind, fire, natural disasters, epidemics, pandemics, weather, floods, war, insurrection, terrorism, transport delays, strikes, lawful lockouts, shortages of labor, energy or raw materials, delays in the granting of any necessary official permits, official / sovereign measures or prohibitions. In the event of such events, the delivery periods shall be automatically extended by the duration of the event plus a reasonable start -up period. We shall inform the Customer of such events without delay. If the end of the disruption is not foreseeable or if it lasts longer than two months, each party is entitled to withdraw from the contract.
6.5. Our delivery obligation is subject to timely delivery to us. We do not assume the procurement risk. If, despite the conclusion of a corresponding purchase contract on our part, we do not receive the goods or do not receive them in full with regard to essential parts of the goods, we shall be entitled to withdraw from the contract with the Customer. Our liability for intent and negligence remains unaffected. We shall inform the Customer without delay of the non-availability or untimely availability of the delivery item and, if we wish to withdraw, exercise the right of withdrawal without delay. In the event of withdrawal, we shall immediately reimburse any payments already made by the Customer.
6.6. Otherwise, the occurrence of our delay in delivery shall be determined in accordance with the statutory provisions.
6.7. The rights of the Customer pursuant to Section 10 of these GTCS and our statutory rights, in particular in the event of an exclusion of the obligation to perform (e.g. due to impossibility or unreasonableness of performance and/or subsequent performance), shall remain unaffected.
6.8. If the Customer is in default of acceptance, fails to cooperate or if our delivery is delayed for other reasons for which the Customer is responsible, we shall be entitled to demand compensation for the resulting damage including additional expenses. In particular, EIBENHOLZ shall be entitled in this case to charge storage fees amounting to 0.5% of the net purchase price of the deliveries for each week, starting one week after notification of readiness for dispatch, but not exceeding a total of 5%. The contracting parties shall be at liberty to prove higher or lower storage costs.
7.Retention of Title
7.1 All deliveries by EIBENHOLZ are subject to retention of title. Ownership shall not pass to the Customer until the entire liability to EIBENHOLZ arising from the delivery has been fulfilled.
7.2 In the event of resale of the Goods subject to retention of title, the Customer hereby assigns the resulting claims as security to EIBENHOLZ, which accepts this assignment. If the Goods are resold by the Customer together with other goods not belonging to EIBENHOLZ GmbH, the assignment shall only apply to the amount of the EIBENHOLZ GmbH Goods value involved according to the invoice from EIBENHOLZ GmbH.
7.3 The Customer shall remain authorized to collect the claim in addition to us. We undertake not to collect the claim as long as the Customer meets his payment obligations to us or there is no deficiency in his ability to pay. If this is the case, however, we may demand that the Customer informs us of the assigned claims and their debtors, provides all information necessary for collection, hands over the relevant documents and informs the debtors (third parties) of the assignment.
7.4 The Goods subject to retention of title may not be pledged to third parties or assigned as security before full payment of the secured claims. The Customer must inform us immediately in writing if an application is made to open insolvency proceedings or if third parties have access to the Goods belonging to us (e.g. seizures).
7.5 If the value of the security interests exceeds our claims by more than 10%, we shall release securities of our choice at the Customer’s request.
7.6 If, in the case of deliveries to other legal systems, mandatory legal provisions of the respective country do not provide for a reservation within the meaning of this Section 7 No. 1 to 5, but EIBENHOLZ is aware of other and comparable rights to secure the claims arising from the Customer’s invoices, EIBENHOLZ shall be entitled to assert these. The Customer is obliged to do everything possible to provide EIBENHOZ with corresponding security rights without delay. The Customer shall cooperate at its own expense in all measures, such as registration, publication, etc., which are necessary and conducive to the effectiveness and enforceability of such security interests
8.Claims for Defects by the Customer
8.1. The statutory provisions shall apply to the Customer’s rights in the event of material defects and defects of title, unless otherwise specified below.
8.2. If the Customer is an entrepreneur, our deliveries shall be free of material defects if they meet the subjective requirements within the meaning of Section 434 (2) BGB at the time of the transfer of risk. The deliveries meet the subjective requirements if they have the a greed quality. Only the samples, product descriptions and manufacturer’s specifications which are the subject of the individual contract or which were made public by us (in particular in catalogs or on our Internet homepage) at the time the contract was concluded shall be deemed to be the agreed quality. Subjective or objective requirements within the meaning of Section 434 (3) BGB, properties and characteristics other than the expressly agreed quality of the deliveries are not owed to Customers who are entrepreneurs. We accept no liability for public statements made by the manufacturer or other third parties (e.g. advertising statements) which the Customer has not pointed out to us as being decisive for his purchase.
8.3. Natural wear and tear or damage caused by improper handling, incorrect further processing and assembly, incorrect storage, incorrect cleaning and climatic or external influences are excluded from liability. The exercise of the right of withdrawal by the Customer remains unaffected.
8.4. If the purchase is a commercial transaction for both contracting parties, the Customer’s claims for defects presuppose that he has complied with his statutory obligations to inspect and give notice of defects (§§ 377, 381 HGB). If a defect becomes apparent upon delivery, inspection or at any later point in time, we must be notified of this in writing without delay. In any case, obvious defects must be reported in writing within three working days of delivery and defects not recognizable during the inspectio n within five working days of discovery. If the Customer fails to carry out the proper inspection and/or report defects, our liability for the defect not reported or not reported on time or not reported properly shall be excluded in accordance with the statutory provisions.
8.5. If the Customer is an entrepreneur and the delivered item is defective, we may initially choose whether to provide subsequent performance by remedying the defect (rectification) or by delivering a defect -free item (replacement delivery). Our right to refuse subsequent performance under the statutory conditions remains unaffected.
8.6. The Customer must give us the time and opportunity required for the subsequent performance owed, in particular to hand over the rejected Goods for inspection purposes. In the event of a replacement delivery, the Customer must return the defective item to us in accordance with the statutory provisions.
8.7. We shall bear or reimburse the expenses necessary for the purpose of inspection and subsequent performance, in particular transport, travel, labor and material costs and, if applicable, removal and installation costs, in accordance with the statutory provi sions, if a defect actually exists. Otherwise, we may demand compensation from the Customer for the costs incurred as a result of the unjustified request to remedy the defect (in particular inspection and transport costs), unless the lack of defectiveness was not recognizable to the Customer. If the Customer is an entrepreneur, subsequent performance does not include either the removal of the defective item or its reinstallation if we were not originally obliged to install it.
8.8. If the supplementary performance has failed or a reasonable deadline to be set by the Customer for the supplementary performance has expired unsuccessfully or is dispensable according to the statutory provisions, the Customer may withdraw from the purchase contract or reduce the purchase price. In the case of an insignificant defect, however, there is no right of withdrawal.
8.9. Claims of the Customer for damages or reimbursement of futile expenses shall also only exist in the case of defects in accordance with Section 10 and are otherwise excluded.
9.Freedom from Third-party Rights
9.1 The Customer undertakes to inform EIBENHOLZ immediately of any assertions of industrial property rights by third parties with regard to the products delivered by EIBENHOLZ. EIBENHOLZ shall be entitled, but not obliged, to assume legal defense at its own expense and un der its own responsibility.
9.2 EIBENHOLZ shall be liable to the Customer for infringements of industrial property rights in connection with the sale of its products if and insofar as such industrial property rights are infringed when its Goods are used in accordance with the contract, which are valid in the Federal Republic of Germany and are published at the time of delivery by EIBENHOLZ, as follows:
a)EIBENHOLZ shall, at its own discretion and expense, either obtain a right of use for the product, modify the product in such a way that the property right is not infringed, or replace the product. If this is not possible for EIBENHOLZ under reasonable cond itions, EIBENHOLZ shall take back the product against reimbursement of the purchase price.
b)The aforementioned obligations shall only apply to EIBENHOLZ if the Customer immediately notifies EIBENHOLZ in writing of the claims asserted by the third party, does not acknowledge an infringement and leaves all defensive measures and settlement negotiations to EIBENHOLZ’s discretion. If the Customer ceases to use the product in order to minimize damages or for other important reasons, the Customer shall be obliged to point out to the third party that the cessation of use does not constitute an acknowledgement of an infringement of property rights.
EIBENHOLZ shall, at its own discretion and expense, either obtain a right of use for the product, modify the product in such a way that the property right is not infringed, or replace the product. If this is not possible for EIBENHOLZ under reasonable cond itions, EIBENHOLZ shall take back the product against reimbursement of the purchase price.
The aforementioned obligations shall only apply to EIBENHOLZ if the Customer immediately notifies EIBENHOLZ in writing of the claims asserted by the third party, does not acknowledge an infringement and leaves all defensive measures and settlement negotiations to EIBENHOLZ’s discretion. If the Customer ceases to use the product in order to minimize damages or for other important reasons, the Customer shall be obliged to point out to the third party that the cessation of use does not constitute an acknowledgement of an infringement of property rights.
9.3 Claims of the Customer are excluded if the Customer is responsible for the infringement of property rights. Claims of the Customer shall also be excluded if the infringement of property rights is caused by special specifications of the Customer, by an application not foreseeable by EIBENHOLZ or by the fact that the product is modified by the Customer or used together with products not supplied by EIBENHOLZ. In this case, the Customer shall be liable for infringements of property rights that have already occurred or will occur. He shall be obliged to inform EIBENHOLZ immediately of any possible or alleged infringements of property rights of which he becomes aware and to indemnify EIBENHOLZ against third-party claims and all costs and expenses incurred.
9.4 Further claims against EIBENHOLZ are excluded; however, clause 10 remains unaffected, as does the Customer’s right to withdraw from the contract.
10. Liability
10.1 In the event of a breach of duty, defective delivery or tortious act, EIBENHOLZ shall only be liable for damages and reimbursement of expenses – subject to further contractual or statutory liability requirements – in the event of intent, gross negligence a nd simple negligent breach of a material contractual obligation (contractual obligation whose breach jeopardizes the achievement of the purpose of the contract). However, EIBENHOLZ’s liability in the event of a simple negligent breach of a material contractual obligation shall be limited to the damage foreseeable at the time of conclusion of the contract and typical for the contract.
10.2 The exclusions and limitations of liability contained in clause 10.1 shall not apply in the event of the assumption of a guarantee for the quality of the item within the meaning of § 444 BGB, in the event of fraudulent concealment of a defect, in the event of damage resulting from injury to life, limb or health and in the event of mandatory liability under the Product Liability Act.
10.3 In the event of a breach of a pre-contractual obligation or an impediment to performance already existing at the time of conclusion of the contract (Section 311 (2), 311 a BGB), EIBENHOLZ’s obligation to pay compensation shall be limited to the negative interest .
10.4 Insofar as EIBENHOLZ’s liability is excluded or limited, this shall also apply to the personal liability of EIBENHOLZ’s employees, workers, staff, representatives and vicarious agents.
11. Statute of Limitations
11.1 Customer claims based on a breach of duty shall become time-barred uniformly one year after delivery of the Goods. This applies regardless of whether the breach of duty consists of a material defect or the breach of another contractual obligation. The statutory limitation period shall apply to personal injury, damage covered by the Product Liability Act and damage c aused by intent or gross negligence. For Customers who are consumers, the statutory limitation periods apply exclusively.
11.2 For claims in supplier recourse in the event of final delivery to an entrepreneur, legal entity under public law or special fund under public law, Section 11.1 sentence 1 of these terms and conditions shall apply accordingly to the Customer’s claims for reimbursement of expenses referred to in Sections 445b (1), 445a (1) BGB. The suspension of expiry pursuant to Section 445b (2) BGB shall end 3 years after the date on which EIBENHOLZ has delivered the item to the Customer.
12. Transfer of Risk
12.1 The risk shall pass to the Customer upon handover of the item. If the Customer is not a consumer, the risk shall already be transferred when the item is handed over to the person carrying out the transportation, but at the latest when the item leaves the EIBENHOLZ warehouse.
12.2 If shipment becomes impossible through no fault of EIBENHOLZ, the risk shall pass to the Customer upon notification of readiness for shipment, unless the Customer is a consumer.
13. Data Protection
Our information on data protection can be found at https://eibenholz.com/dsgvo/
14. Additional Conditions, Export Regulations
14.1 EIBENHOLZ reserves its unrestricted rights of ownership and copyright exploitation rights to offers, drawings and other documents (hereinafter: documents). The Documents may only be made accessible to third parties with the prior consent of EIBENHOLZ and m ust be returned to EIBENHOLZ immediately upon request if the order is not placed with EIBENHOLZ.
14.2 The sale of the Goods does not grant the Customer any right or license to patents owned or managed by EIBENHOLZ or to which EIBENHOLZ holds licenses. This does not mean that the Customer is not entitled to use and sell the Goods delivered under this contract which are covered by a patent.
14.3 The raw materials required for ballistic, cut and stab-resistant body protection are subject to a worldwide shortage. This can lead to longer delivery times, about which the Customer will be informed immediately by EIBENHOLZ.
14.4 For reasons of hygiene, return deliveries due to complaints and repairs to an order will only be accepted and processed in a new or clean condition. Otherwise the delivery will be returned unprocessed and freight collect.
14.5 The Customer warrants that the Goods purchased by him will be used and resold in compliance with all applicable export and re-export regulations, including those of the European Union, the United States of America and other countries concerned. In particular, the Customer undertakes not to resell or transfer the contractual products directly or indirectly to third parties without the prior written consent of EIBENHOLZ if this (i) violates applicable export control law; (ii) enables the final destination of the Goods to unauthorized countries or to sanctioned persons or organizations.
14.6 The Customer is obliged to provide all necessary documents (e.g. end -user declarations from end Customers) and to ensure that all third parties to whom he resells the Goods are also obliged to comply with the applicable export control regulations.
14.7 The Customer shall be liable for all damages, fines or other losses incurred by EIBENHOLZ as a result of a breach of this obligation and shall indemnify EIBENHOLZ against all third -party claims in this connection.
15. Place of Performance, Applicable Law, Place of Jurisdiction, Language Version, Dispute Resolution, Consumer
15.1 The place of performance for all obligations of both contracting parties is Munich.
15.2 These Terms and Conditions and the entire legal relationship between EIBENHOLZ and the Customer shall be governed exclusively by the laws of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
15.3 The place of jurisdiction for all legal disputes arising from or in connection with the contract, including the question of its conclusion, is Munich, provided that the parties are merchants or persons who have no general place of jurisdiction in Germany or whose place of residence or domicile is unknown
15.4 The original text of these GTC was drawn up in German. Should there be any discrepancies between the German and English versions, the German version is the only legally valid version.
15.5 We always endeavor to reach an agreement with the Customer. Please use our service contact at email: office@eibenholz.com or our other contact options specified in section 16. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
15.6 If you are a natural person and have concluded the contract for a purpose that cannot be attributed to your professional or commercial activity, this does not mean that you lose the protection of the statutory provisions of the country of your habitual res idence, which may not be derogated from by contract.
16. Cancellation Policy
Firstly, we would like to inform you that in the event of a return, you will be responsible for the shipping and transport costs, unless otherwise agreed in writing with the customer service center. You can contact customer service at office@eibenholz.com.
16.1 If you are a consumer, you have a statutory right of withdrawal. If you return the Goods to us within the withdrawal period without giving reasons, we will treat this as an exercise of your right of withdrawal. You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the Goods.
16.2 To exercise the right of withdrawal, you must inform us (EIBENHOLZ GmbH, Inselkammerstr. 11, 82008 Unterhaching, Germany, office@eibenholz.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail). You can send the withdrawal form or another clear declaration. If you make use of this option, we will immediately send you a confirmation of receipt of such a revocation (e.g. by e-mail). To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
16.3 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is the earliest.
You must return or hand over the Goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the Goods before the period of fourteen days has expired. You will bear the costs of returning the Goods.
You only have to pay for any loss in value of the Goods if this loss in value is due to handling of the Goods that is not necessary for checking their condition, properties and functionality.
16.4 There is no right of withdrawal for contracts for the delivery of Goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
16.5 The right of withdrawal expires prematurely for contracts for the delivery of sealed Goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
16.6 General information
16.6.1 Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ens ure that the goods are adequately protected against transport damage by using suitable packaging.
16.6.2 Please do not return the goods to us carriage paid.
16.6.3 Please note that the above clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
17. Sample withdrawal form
The following form can be used to declare revocation, but this is not mandatory:
We provide the following information about the model withdrawal form in accordance with the statutory provisions:
(If you wish to cancel the contract, please fill out this form and send it back to us).
To EIBENHOLZ GmbH, Inselkammerstraße 11, 82008 Unterhaching/Germany, Tel.: +49 (0) 3831 444 3784, E-Mail: office@eibenholz.com
I/we (*) hereby revoke the (purchase) contract concluded by me/us (*) • Goods (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notification on paper)
Date (*) Delete as appropriate