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Terms and Conditions
  1. Validity of the Conditions

1.1 The deliveries and services of the company EIBENHOLZ GmbH shall be made exclusively on the basis of these terms and conditions.

1.2 The validity of other terms and conditions is hereby expressly contradicted. This shall also apply in the event that the buyer, with reference to his own terms and conditions of business and purchasing, counterconfirms an offer of EIBENHOLZ GmbH.

1.3 Deviations from these terms and conditions are, as far as the buyer is not the consumer, only effective if EIBENHOLZ GmbH confirms them in writing.

  1. Offers and Conclusion of Contract

2.1. Our offers are made exclusively in writing. Unless alternative instructions regarding the validity of the offer are given, offers shall be valid for a period of 14 days.

2.2. Orders can be placed in writing, via the Internet or by telephone. After receipt of the order we will send a written order confirmation upon request.

2.3. The contract of sale between EIBENHOLZ GmbH and the buyer shall be concluded as soon as EIBENHOLZ GmbH, in response to an order of the buyer, either

– sends the buyer an order confirmation, or

– charges the indicated bank account in case of payment by SEPA direct debit, otherwise

– with delivery of the goods.

2.4. All offers of goods by EIBENHOLZ GmbH are subject to change and non-binding. EIBENHOLZ GmbH reserves the right to accept and execute orders only if the place of delivery is within the Federal Republic of Germany.

2.5 If a product or a raw material is no longer available at EIBENHOLZ GmbH, EIBENHOLZ GmbH shall inform the buyer accordingly. In this case, a contract shall not be concluded and the buyer shall have no claims against EIBENHOLZ GmbH.


  1. Right of Withdrawal

3.1. If the buyer is a consumer, he can cancel his contract without giving any reason within two weeks in writing (e.g. letter or email) or by returning the goods. The right of withdrawal does not apply for custom-made products for the buyer, recipient or consumer.

3.2. The revocation period begins after receipt of this instruction in text form, but not before the goods arrived at the recipient. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. Indicating the invoice number, the revocation is to be sent to:

Company EIBENHOLZ GmbH – Am Stausee 7 – 18439 Stralsund – Germany – email:

  1. Consequences of Revocation

4.1. In the case of an effective revocation, the services received by both parties and any benefits derived (e.g. interest) shall be returned. If the buyer cannot return the performance received, totally or partially, or can only return it to EIBENHOLZ GmbH in a deteriorated condition, he shall be obliged to pay compensation for the loss in value. This shall not apply if the deterioration of the item is exclusively due to its inspection – as would have been possible for the buyer in a retail store.

4.2. Items that can be sent as parcels within the Federal Republic of Germany are to be returned at the buyer’s own risk. The buyer has to bear the costs of return if the delivered goods correspond to the ordered goods and if the value of the goods to be returned does not exceed an amount of 1,000 euros. Otherwise, the return is free of charge for the buyer.

4.3. Obligations to refund payments must be fulfilled within 90 days. The period begins for the buyer with the dispatch of his revocation or the item (within the Federal Republic of Germany), for EIBENHOLZ GmbH upon its receipt. (End of the information about rights of revocation)

  1. Prices

5.1. Prices are in euros (EUR). Prices for end-consumers include the statutory value added tax. If the buyer is not a consumer, the prices do not include VAT. VAT is identified at the current legally applicable rate.

Inselkammerstraße 8
82008 Unterhaching
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